Privacy Policy

Black Country Plumbing & Gas
Last updated: April 2026

Who We Are

Black Country Plumbing & Gas is a plumbing and gas engineering business based in Wolverhampton, serving the Black Country and surrounding areas. When you submit your information through our website, we are the data controller responsible for your personal data.

What Data We Collect

When you fill in our contact form, we collect:

Your full name
Your phone number
Information about your boiler enquiry
Your consent preferences

How We Use Your Data

We use your information to:

Respond to your enquiry and arrange a free quote visit
Contact you by phone or SMS about your boiler enquiry
Send you marketing communications (only if you opted in)

Legal Basis

We process your data based on:

Consent — you gave us permission when you submitted the form
Legitimate interest — to respond to your enquiry and provide our services

Who We Share Your Data With

Your data is stored in our CRM system (GoHighLevel) which is used to manage enquiries and communications. We do not sell your data to third parties. We may share your information with finance providers if you choose to apply for split payment options on a boiler installation.

How Long We Keep Your Data

We keep your data for up to 3 years after your last interaction with us, unless you ask us to delete it sooner.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Withdraw consent at any time
Object to marketing communications

How To Contact Us

To exercise any of your rights or ask questions about your data, contact us:

Phone: 07526 227 984
Email: info@bcplumbingandgas.co.uk

Cookies

Our website uses minimal cookies for basic functionality. Our contact form (provided by GoHighLevel) may set cookies to function correctly. We do not use cookies for advertising or tracking purposes beyond Google Ads conversion tracking, which records when a form submission has been made (not personal information).